Exchange & Store Credit Policy

At Maison Guras, we wish for you to feel entirely at ease and confident with every acquisition. As our garments are meticulously crafted, we kindly request that you consult the size guide and product details before placing your order.

Exchange Window

Eligible products may be exchanged within 7 days of delivery.

The exchange request must be raised within 7 days from the date your order is delivered.

Conditions for Exchange

To be eligible for an exchange, the product must:

* Be unused and unworn
* Be unwashed and unaltered
* Be free from perfume, makeup, stains or other marks
* Have all original tags and labels attached
* Be returned in its original packaging
* Include all accessories or items received with the order

Products that do not meet these conditions may be respectfully declined following quality inspection.

Exchanges

We offer size exchanges on eligible products, subject to availability.

If the requested size is unavailable, we shall offer store credit as an alternative resolution, in accordance with the product and order in question.

Only one exchange request per product/order may be accepted.

Non-Exchangeable Products

For reasons of hygiene, customisation or product-specific considerations, certain products may not be eligible for exchange. These may include:

* Customised or personalised products
* Made-to-order products
* Products specifically marked as non-exchangeable
* Products that have been altered at the customer's request
* Products that have been worn, washed or damaged after delivery

The exchange eligibility of a product will be noted on the product page wherever applicable.

Damaged or Incorrect Product

Should you receive a damaged, defective or incorrect product, we kindly ask that you contact us within 48 hours of delivery.

Please share:

* Order number
* Clear photographs of the product
* Photographs of the packaging
* A short unboxing video, where available

Upon verification, we will arrange an appropriate resolution, which may include replacement, exchange or store credit.

Return Shipping

For exchanges arising from a change of mind, size preference or personal preference, applicable return/reverse-pickup charges may be deducted from the store credit issued.

For products that are damaged, defective or incorrectly delivered due to our error, Maison Guras will arrange the appropriate solution at no additional cost, subject to verification.

Store Credit

Once the returned product reaches us, it will undergo a quality check.

Upon approval, store credit will be issued to the value of the original purchase, to be applied toward a future acquisition with Maison Guras.

Store credit does not carry a monetary refund value and will typically be processed within 5–10 business days of the product reaching us.

Shipping charges, COD charges or other non-refundable charges, if applicable, will not be included in the store credit issued.

How to Request an Exchange

To initiate an exchange, please contact our customer support team with your:

Order Number + Product Name + Reason for Exchange

Our team will be pleased to guide you through the process.