At Maison Guras, we carefully prepare every order so that your pieces reach you safely and beautifully. We currently ship our products across India through trusted logistics partners.

Order Processing

Orders are usually processed and dispatched within 2–4 business days after successful payment confirmation.

Made-to-order, customised, pre-order or special collection pieces may require additional processing time. The estimated timeline for such products will be mentioned on the respective product page.

Orders are generally not processed on Sundays and public holidays.

Delivery Timeline

Once your order has been dispatched, it is generally delivered within:

• Metro & major cities: 2–5 business days
• Other locations: 4–7 business days
• Remote locations: 5–10 business days

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays or other circumstances beyond our control.

Shipping Charges

We offer free standard shipping across India on eligible orders.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation through email, WhatsApp or SMS containing the tracking details.

You can use the tracking link to follow your order until it reaches you.

Delayed Delivery

While we work with our logistics partners to ensure timely delivery, delays may occasionally occur due to:

• Weather conditions
• Courier network disruptions
• Public holidays
• Incorrect or incomplete delivery information
• Remote or non-serviceable locations
• Other unforeseen circumstances

If your order appears to be significantly delayed, please contact our customer support team with your order number.

Incorrect Address

Please ensure that your shipping address, phone number and PIN code are correct before placing your order.

If an order is returned to us because of an incorrect or incomplete address, failed delivery attempts or the recipient being unavailable, additional shipping charges may apply for re-delivery.

Damaged Package

If your package appears damaged or tampered with at the time of delivery, please take photographs or a short video before opening the package and contact us as soon as possible.

For damaged, defective or incorrect products, please refer to our Return Policy.