Shipping policy

SHIPPING POLICY

Last Updated: September 2026

At Maison Guras, every order is carefully prepared, packed and dispatched with attention to detail. We work with trusted logistics partners to ensure that your Maison Guras pieces reach you safely and in excellent condition.

Please read the following Shipping Policy before placing your order.

1. ORDER PROCESSING

Once your order has been successfully placed and payment has been confirmed, our team will begin processing it.

  • Orders are generally processed within 1–3 business days.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festive periods, collection launches, promotional events or periods of exceptionally high order volume, processing may take additional time.

  • For made-to-order, customised or specially finished pieces, additional preparation time may apply. The estimated timeline will be communicated on the respective product page or by our team.

Once your order has been dispatched, you will receive a shipping confirmation and tracking details via the contact information provided at checkout.

2. SHIPPING WITHIN INDIA

We deliver Maison Guras orders across India to serviceable pin codes.

Standard Delivery

Estimated delivery time:

3–7 business days after dispatch

Please note that delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays and other circumstances beyond our control.

Remote locations may require additional delivery time.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

From time to time, Maison Guras may offer free shipping promotions or complimentary shipping on qualifying orders. Such offers will be clearly communicated on our website.

3. INTERNATIONAL SHIPPING

Maison Guras may offer international shipping to selected countries.

International delivery timelines generally range between:

7–15 business days after dispatch

Actual delivery times may vary depending on the destination country, customs clearance procedures, courier operations and local delivery conditions.

International shipping charges will be calculated and displayed at checkout based on the destination and applicable shipping method.

4. CUSTOMS DUTIES & TAXES

For international orders, the destination country may impose customs duties, import taxes, VAT, clearance charges or other government fees.

Unless specifically stated otherwise at checkout:

Any customs duties, import taxes or local charges imposed by the destination country are the responsibility of the customer.

Maison Guras does not control the amount or timing of such charges, as they are determined by the customs authorities of the destination country.

Customers are responsible for complying with their country's applicable import regulations.

5. ORDER TRACKING

Once your order has been dispatched, you will receive tracking information through the email address and/or mobile number provided at checkout.

You can use the tracking information to follow your shipment's progress.

Please allow some time for the tracking information to become active after the package has been handed over to the courier.

6. DELIVERY ATTEMPTS

Our courier partner will make delivery attempts at the address provided by you.

Please ensure that:

  • Your shipping address is complete and accurate.

  • Your phone number is correct and reachable.

  • Someone is available to receive the package where required.

If a delivery cannot be completed because of an incorrect address, unavailable recipient, unreachable phone number or repeated failed delivery attempts, the shipment may be returned to Maison Guras.

Any additional shipping or re-delivery charges resulting from an incorrect or incomplete address may be borne by the customer.

7. CHANGE OF SHIPPING ADDRESS

Please carefully check your shipping details before placing your order.

If you need to change your shipping address, contact us as soon as possible after placing the order.

We will try our best to accommodate address-change requests; however, an address cannot be changed once the order has been dispatched.

8. DELAYED DELIVERIES

While we aim to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

  • Severe weather

  • Natural disasters

  • Public holidays

  • Festivals and peak shopping periods

  • Courier disruptions

  • Transportation delays

  • Customs clearance

  • Remote-area delivery

  • Government restrictions or other unforeseen circumstances

In such cases, Maison Guras will work with the relevant delivery partner to help resolve the issue as quickly as reasonably possible.

9. DAMAGED PACKAGES

We take care to package every Maison Guras order securely before dispatch.

If your package appears visibly damaged or tampered with at the time of delivery, we recommend that you:

  1. Take photographs/videos of the package before opening it.

  2. Record the condition of the packaging and product.

  3. Contact Maison Guras customer support as soon as possible.

For products that arrive damaged, photographic/video evidence may be requested to help us investigate the matter with our logistics partner.

10. LOST OR MISPLACED SHIPMENTS

If your tracking information indicates that your package has been delivered but you have not received it, please contact us promptly.

We will coordinate with the courier partner to investigate the shipment.

If a shipment is officially confirmed as lost in transit, Maison Guras will review the case and provide an appropriate resolution in accordance with our applicable policies.

11. PO BOX & RESTRICTED ADDRESSES

Certain courier services may not deliver to P.O. Boxes, military addresses or other restricted locations.

If your destination is not serviceable, our team may contact you to request an alternative delivery address.

12. MULTIPLE ITEMS IN ONE ORDER

Where an order contains multiple products, Maison Guras may, at its discretion, ship the products together or in separate packages depending on product availability, preparation requirements and logistical considerations.

If an order is shipped in multiple packages, you may receive separate tracking details.

13. MADE-TO-ORDER & CUSTOMISED PRODUCTS

Certain Maison Guras pieces may be made-to-order, customised or require additional preparation.

For such products, the production/preparation timeline is separate from the courier delivery timeline.

The estimated delivery timeline communicated for the specific product should be reviewed before placing the order.

Customised or made-to-order products may also be subject to separate cancellation and return conditions.

14. DELIVERY CONFIRMATION

Once the courier partner confirms delivery to the address provided at checkout, the shipment will be considered delivered.

If you believe your order has been incorrectly marked as delivered, please contact Maison Guras customer support promptly so that we can investigate with the courier partner.

15. SHIPPING PARTNERS

Maison Guras may work with established domestic and international courier and logistics providers depending on the destination, package requirements and shipping